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The Client-Centric Selling Blog

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Why do business buyers hire suppliers (and why should you care)?

The Client-Centric view of Succession Planning

The six principles of client-centric profile building

Will you show weakness by asking questions? Client-Centricity says...

Being Client-Centric in a Global Marketplace (1st of a 4 part series)

Client is King: How the legal industry is scrambling to respond

Don't Ass-u-me: It Makes an Ass out of You and Me

What vs How: Active Listening (Part 2)

What vs How: Active Listening (Part 1)

What vs How: Selling to Buyers Who Lead From a Non-Authoritative Position

What vs How: Selling to business buyers who sell or manage others

Understanding Business Buyers: Add Value & Differentiate Yourself

Whose agenda is it anyway? What Client-Centric Thinking has to say.

More examples of Client-Centric thinking

Procrastination and Intuition: Knowing when to start (again)

Outstanding Client Service is about adding value. But what is valued?

Understanding Client Expectations and Establishing Service Standards

Innovation in Client Service: Top 10 Things to Implement Now (Part 4)

Innovation in Client Service: Top 10 Things to Implement Now (Part 3)

Innovation in Client-Service: Top 10 Things to Implement Now (Part 2)

Innovation in Client Service: Top 10 Things To Implement Now (Part 1)

How to ask for client feedback directly

Get over your fear of asking for client feedback

How to use firm-wide client surveys effectively

Getting Client Feedback is easier than you think

Lawyers, Accountants and Client-Centric Selling: Part 3 (of 3)

What every lawyer and accountant should know about business planning

What is Agreement Based Selling?

Lawyers, Accountants and Client-Centric Selling: Part 2 (of 3)

Lawyers, Accountants and Client-Centric Selling: Part 1 (of 3)

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